I’ve just written a letter of complaint to McDonalds, and so I thought I’d share it here to because I have no doubt they won’t do anything about it.
Dear McDonalds,
I live on a boat, which because of a winter refit is currently under a make shift shed. The area I’m in is currently experience some quite heavy snowfall, and so at 0200 on the 18th December, I awoke to find a rather substantial layer of snow on the roof of said shed. I then spent a grueling 45 minutes clearing the snow of the roof in an effort to stop it collapsing under the weight.
With great effort the shed roof was cleared, and I was in need of a drink, and rather fancied one of your burgers, so I decided to visit your 24 hour restaurant at Preston Docklands in Lancashire, of which I am a regular and faithful patron. Because I had recently sold my car, I made the journey on foot.
I patiently queued behind a car full of obnoxious drunk people, and while I presume the driver was not inebriated so, I couldn’t make any guarantees given his desire to wheel spin in the queue with the engine at its rev limiter. My turn came to place my order, but alas, I waited for another few minutes before coming to the conclusion that the drive through order kiosk was weight activated, and my 9.5 stone was incomparable to a car full of obnoxious chavs. I walked to the payment window, and attempted to place an order, only to be refused because I was “not in a car”. I pleaded with your staff member, but he insisted that if he served me he would get in to bother with his manager. I asked to speak to his manager, and he refused to draw his attention to my request. It is worth noting that I did not once raise my voice, or display any signs of anger whatsoever. After all, I wasn’t a drunk chav in a Volvo and decent people don’t behave as such.
I asked if they would serve a motorbike, to which your staff member said yes.
I walked back to my boat, through the heavy snowfall, and donned my motorcycle protective clothing, before riding back to your establishment. Now, I wouldn’t have bothered, but given all this walking in freezing temperatures, the drink and burger were starting be be more of a necessity than a luxury, and I didn’t have any food on my boat, and little water, in which to satisfy it.
Firstly, have you any idea what it is like to ride a two wheeled vehicle in 4 inches of snow and ice covered roads? I presume not, so take my word that I don’t recommend it, and I shan’t be attempting it again. To make matters worse, I ran out of petrol about 500 meters from your establishment. I appreciate that this is not your fault, it’s owing to a leak I hadn’t previously spotted, but I wouldn’t have been risking my life on the road in the first place had your ridiculous policy allowed me to make a purchase on my first visit.
Eventually, and somewhat exhausted, I made it to the restaurant drive-thru (we don’t spell through like that in Britain, by the way). I would also like to point out that PUSHING a two wheeled vehicle through 4 inches of snow and ice covered roads is also not advisable unless part of a triathlon training regime.
Now a shade past 0320 in the morning, I finally managed to place my order, but due to the difficulty in doing so whilst wearing gloves and a helmet, I asked the (same) staff member if I could park the bike, and complete the order on foot, to which he agreed! After all that effort, I ended up placing the order on foot anyway. You can imagine my inner turmoil at this point, but again because I’m a decent chap, I simply and politely pointed out the ridiculous nature of this policy. My reasoning fell upon deaf, or perhaps empty ears, and I was told the policy was there due to health and safety.
I presume I don’t have to point out that forcing your customers to ride (or push) a motorbike, or even to drive a car in heavy snowfall is somewhat less safe than standing at a window and conveying and order.
Having now pushed the bike all the way home through the snow, I also presume I don’t need to tell you just how annoyed I am with your ridiculous policy. You seem to be quite happy to server joy riding reprobates, but not decent honest customers because they happen to be propelling themselves as nature intended.
My faithful and regular visits to your establishment have thus been revoked.
Regards,
Nathan Whitworth